Refund Policy

Last Updated: October 6, 2026

1. Overview

At Nexogency, we are committed to providing creative logo design services that meet our customers’ expectations. We encourage customers to review the details of each design package carefully before placing an order.

This Refund Policy explains the conditions under which refunds may be requested for purchases made through Nexogency.com.

2. Digital Services and Custom Logo Designs

Our products consist primarily of digital design services and custom creative work. Because these services may involve time, creative effort, and resources, refund eligibility depends on the status of the order and the work already completed.

Once custom design work has started, refunds may be limited, except where required by applicable law or expressly stated in this policy.

3. Refund Requests Before Work Begins

If you wish to cancel an order before we have started working on your project, you may contact us to request a refund.

We will review the status of your order and inform you whether a refund is available.

If your request is approved, the refund will generally be issued to the original payment method.

4. Refund Requests After Work Has Started

If design work has already started, refund eligibility will depend on the progress of the project, the services performed, and the circumstances of the request.

We encourage customers to contact us as soon as possible if they have concerns about their order.

Where appropriate, we may offer revisions or other reasonable solutions to address issues with the delivered design.

Nothing in this policy limits any refund or cancellation rights that cannot legally be excluded under applicable law.

5. Completed and Delivered Orders

Once a completed design has been delivered, refunds are generally not available solely because a customer changes their mind or no longer wishes to use the design.

However, if the delivered service does not conform to the agreed order or applicable consumer protection law provides a remedy, please contact us so we can review the situation and determine an appropriate resolution.

6. Revisions and Design Adjustments

Revision availability depends on the package purchased and the terms specified on the relevant product page.

Before requesting a refund due to dissatisfaction, we encourage you to contact our support team to discuss any available revisions or adjustments.

Revision requests must remain within the scope of the original package.

7. Duplicate Payments and Billing Errors

If you believe you have been charged more than once for the same order or have experienced a billing error, please contact us.

We will investigate the transaction and, if a duplicate payment or incorrect charge is confirmed, arrange an appropriate correction or refund.

8. How to Request a Refund

To submit a refund request, please email us with the following information:

• Your full name.
• The email address used to place the order.
• Your order number.
• The reason for your refund request.
• Any relevant information that may help us review your case.

Email: Help@nexogency.com

Please use the subject line Refund Request – [Your Order Number].

We will review your request and respond as soon as reasonably possible.

9. Refund Processing Time

If your refund is approved, it will generally be returned to the original payment method.

The time required for the funds to appear in your account depends on your payment provider, bank, and payment method.

Once a refund has been initiated, any additional processing delay is generally outside our direct control.

10. Chargebacks and Payment Disputes

If you have a concern about an order or payment, we encourage you to contact us first so we can attempt to resolve the issue.

This does not affect your right to contact your payment provider or exercise any rights available under applicable law.

11. Legal Rights

This Refund Policy is subject to applicable consumer protection laws and regulations.

Nothing in this policy is intended to exclude, restrict, or override any mandatory rights or remedies available to customers under applicable law.

Where applicable law provides a right to cancel an order or receive a refund, those rights will take precedence over any conflicting provision in this policy.

12. Changes to This Policy

We reserve the right to update this Refund Policy when necessary to reflect changes to our services, business practices, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

13. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

Business Name: Nexogency

Website: Nexogency.com

Email: Help@nexogency.com