Terms of Service

Last Updated: October 6, 2026

1. Introduction

Welcome to Nexogency. These Terms of Service govern your access to and use of Nexogency.com, including any purchases made through our website and the logo design services we provide.

Throughout these Terms, the words “we,” “us,” and “our” refer to Nexogency. The terms “you” and “your” refer to any visitor, customer, or user of our website.

By accessing our website or purchasing our services, you agree to these Terms of Service. If you do not agree, please discontinue using our website and services.

2. Our Services

Nexogency provides digital logo design services and creative branding solutions for businesses, entrepreneurs, startups, and individuals.

Our services may include custom logo concepts, visual identity elements, and digital design deliverables, depending on the package purchased.

The specific features, deliverables, revision options, and other conditions applicable to each service are described on the relevant product page.

We reserve the right to update, modify, or discontinue any service, subject to applicable law and our obligations to existing customers.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent or unlawful activities.
• Attempt to interfere with the security or operation of our website.
• Submit false, misleading, or unauthorized information.
• Use our services to create content that infringes the rights of others.
• Attempt to gain unauthorized access to our systems or services.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or systems, subject to applicable law.

4. Orders and Acceptance

When you place an order through our website, you agree to provide accurate and complete information.

Your order constitutes a request to purchase the selected service. An order confirmation does not necessarily mean that every aspect of the order has been individually reviewed or that work has already started.

We reserve the right to decline or cancel an order where legally permitted, including in cases involving suspected fraud, pricing errors, unavailable services, or inaccurate order information.

If we cancel an order after payment has been collected, we will provide any refund required by applicable law and our Refund Policy.

5. Pricing and Payments

All prices are displayed on the relevant product pages and at checkout.

Unless otherwise indicated, prices are shown in the currency displayed on our website. Applicable taxes, fees, or other charges will be presented where required.

Payments are processed through the payment methods available at checkout. Your payment may also be subject to the terms and conditions of the relevant payment provider.

You agree to provide valid payment information and authorize the payment of the total amount displayed at checkout.

We reserve the right to correct pricing errors and update prices for future purchases. Changes to prices will not retroactively alter an existing confirmed order except where permitted by law.

6. Customer Responsibilities

To help us deliver your design service, you agree to provide accurate project information, including your business name, design preferences, required content, and any relevant instructions.

You are responsible for ensuring that any materials you provide, including images, names, slogans, and other content, may lawfully be used for your project.

You must not submit materials that infringe third-party intellectual property rights or violate applicable law.

Delays in providing necessary information or feedback may affect the progress and delivery time of your project.

7. Design Process and Revisions

The design process, number of concepts, revision allowances, and deliverables depend on the package purchased.

Please review the relevant product description before placing your order.

Where revisions are included, they are intended to refine the original design within the agreed project scope. Requests for substantially different concepts or additional services may require a separate purchase or agreement.

We will make reasonable efforts to follow the information and preferences you provide. However, creative design involves subjective judgment, and we cannot guarantee that every design will match every personal preference.

8. Delivery of Digital Services

Our services are delivered digitally unless the relevant product description expressly states otherwise.

Estimated delivery times, where provided, are indicative and may depend on the complexity of the project, the selected package, and the timely provision of customer information.

We will communicate relevant delivery information through the contact details provided with your order.

If a significant delivery issue occurs, please contact us so that we can review the circumstances and work toward an appropriate resolution.

Nothing in this section excludes any remedies available under applicable law.

9. Intellectual Property

Unless otherwise specified in the relevant product description or a separate written agreement, all website content, including our original graphics, text, branding, layouts, and other materials, is owned by or licensed to Nexogency and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior authorization, except where permitted by law.

Customer Design Deliverables

The ownership and permitted use of the final logo or other design deliverables will depend on the terms of the package purchased and any applicable written agreement.

Any transfer of intellectual property rights will take effect subject to the applicable agreement and payment in full.

Third-party fonts, stock assets, software elements, or other licensed materials may remain subject to their respective license terms.

Customers are responsible for checking the availability of relevant business names, trademarks, and domain names before using a design commercially. Purchasing a logo design does not automatically establish trademark registration or guarantee that the design is eligible for registration.

10. Refunds and Cancellations

Refund requests and cancellations are handled in accordance with our Refund Policy and applicable law.

Eligibility may depend on whether work has started, the progress of the project, the deliverables provided, and the circumstances of the request.

To request assistance with an order, contact us at Help@nexogency.com.

Nothing in these Terms removes any mandatory cancellation, refund, or consumer rights available under applicable law.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, analytics providers, and other service providers.

These services may be governed by their own terms, conditions, and privacy policies.

Nexogency is not responsible for third-party services beyond the extent required by applicable law.

12. Disclaimer of Warranties

We provide our website and services subject to applicable law and the specific commitments stated in the relevant product description or written agreement.

We do not guarantee that our website will always be available without interruption or that every technical issue can be prevented.

To the extent permitted by law, we disclaim implied warranties that do not form part of our express commitments.

Nothing in these Terms excludes or limits a warranty or legal protection that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the extent permitted by applicable law, Nexogency will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusions are legally permitted.

We are not responsible for losses caused by inaccurate information supplied by customers, unauthorized use of customer accounts, or circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or restricted.

14. Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of our website or your submission of materials that infringe third-party rights.

This provision does not apply to the extent that a claim results from our own unlawful conduct or where such an allocation of responsibility is prohibited by applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

We encourage you to review our Privacy Policy to understand our data practices.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal obligations.

Updated Terms will be published on this page with a revised Last Updated date.

Changes will apply as permitted by applicable law and will not remove mandatory rights relating to prior purchases.

Your continued use of our website after an update takes effect constitutes acceptance of the updated Terms where such acceptance is legally effective.

17. Governing Law

These Terms are subject to the applicable laws and mandatory consumer protection rules relevant to the transaction.

Nothing in this section deprives consumers of protections that cannot legally be waived under the laws applicable to them.

Where necessary, the applicable governing law and dispute resolution arrangements may be specified in a separate agreement or additional legal notice.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Business Name: Nexogency

Website: Nexogency.com

Email: Help@nexogency.com