Delivery Policy

Last Updated: October 6, 2026

1. Overview

At Nexogency, we provide digital logo design services and creative branding solutions for businesses, entrepreneurs, and individuals.

Since our services are delivered digitally, no physical products are shipped. All completed design deliverables are provided electronically using the delivery method specified for your order.

2. Order Processing

Once your order and payment have been confirmed, we will review the information submitted with your purchase and begin processing your project according to the selected package.

If additional information is needed to start your design, we may contact you using the email address provided at checkout.

Delays in receiving the required information may affect the start date and estimated completion time of your project.

3. Design and Delivery Time

Delivery times depend on the package purchased, the complexity of the project, and the information provided by the customer.

Any estimated turnaround time displayed on a product page will serve as the primary reference for that package.

If no specific delivery timeframe is stated, please contact our support team before placing your order for clarification.

We will make reasonable efforts to complete and deliver your project within the communicated timeframe. However, unexpected circumstances or delays in receiving necessary information may affect delivery.

4. Delivery Method

Completed logo designs and other digital deliverables will generally be sent to the email address provided when placing your order or through another agreed digital delivery method.

Depending on your package, deliverables may include digital logo files, image formats, or other design assets specifically listed in the relevant product description.

Please check the details of your selected package to understand which files and services are included.

5. Delivery Confirmation

Customers are responsible for providing a valid and accessible email address when placing an order.

After delivery, please check your inbox, spam folder, and promotions folder if you cannot locate our message.

If you do not receive your files within the expected timeframe, contact us so we can check the status of your order and assist you.

6. Revisions After Delivery

If your package includes revisions, you may request eligible adjustments according to the conditions specified in the relevant product description.

Revision requests should relate to the original project and remain within the scope of the purchased package.

Additional concepts, substantial changes, or services outside the original package may require an additional purchase or separate agreement.

7. Digital Delivery Issues

If a file is missing, corrupted, inaccessible, or cannot be opened, please contact our support team.

We will review the issue and, where appropriate, resend the files or provide a suitable replacement.

We recommend downloading and securely storing your delivered files after receipt.

8. Shipping Fees

Because Nexogency provides digital design services, there are no physical shipping or delivery fees unless a product description expressly states otherwise.

Any applicable service charges or additional fees will be communicated before purchase.

9. Cancellations and Refunds

Order cancellations and refund requests are handled in accordance with our Refund Policy and applicable law.

Eligibility may depend on whether work has started, the progress of the project, and the circumstances of the request.

Please contact our support team promptly if you need assistance with an order.

10. Contact Information

If you have questions about order processing, estimated delivery times, or your digital files, please contact us:

Business Name: Nexogency

Website: Nexogency.com

Email: Help@nexogency.com

We will make reasonable efforts to respond to your inquiry as soon as possible.